Terms of Service (TOS)
Terms of Service
Payment Policy
Cancellation Policy
CGI Usage Policy
Acceptable Usage Policy
Privacy Policy
IMPORTANT NOTICE: Before you order, read this: If you use our servers for illegal activity, pornography, phishing sites, sending of spam email or spam comments, fraudulent activity, copyright violation, your site will be suspended immediately and NO refund will be issued.
All Terms and Conditions of this TOS (Terms of Service) and AUP (Acceptable
Use Policy) may be modified at our sole discretion without prior warning.
Changes to this TOS does not constitute grounds for early contract termination
or non-payment. Please check back regularly for any updates.
Use of PROTAGONIST’s Services constitutes acceptance and agreement to PROTAGONIST’s
AUP (Acceptable Use Policy) as well as PROTAGONIST’s
TOS (Terms of Service). From herewith in this TOS, AUP,
and , the usage of “us”, “we”, “our”, “ours”
shall constitute reference to PROTAGONIST, the usage of “you”, “your”,
“they”, “them” shall refer to client / customer of PROTAGONIST.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means
of electronic ordering (web order form) or submitting a written contract, and
receipt of such order by PROTAGONIST, that you are agreeing to our TOS, and AUP. No modifications of said contract by customer is allowed.
2. PROTAGONIST reserves the right to change fees at any time however, the existing customers of good standing (i.e. no overdue accounts) are protected with our Price freeze guarantee.
3. PROTAGONIST will provide, and Customer will purchase and
pay for, the Services, and service fees specified in the Order for the applicable
Service Description. Customer acknowledges that the service, and service fees
have been communicated to the customer, and that they are aware of all applicable
charges as per contract, AUP, , and TOS. Customer also understands that any
promotional offers unless specified in contractual terms will not be applicable
to their individual service.
4. In connection with any Hosting Services, if Customer’s
actual bandwidth usage in any month exceeds allotted amount, specified in Customer’s
contract, Customer will pay PROTAGONIST any additional fees as specified in the
Service Description.
5. PROTAGONIST is not responsible for lost revenue, traffic or
data caused by server downtime or failure, domain name transfers, or any other
error - mechanical or human.
Payment:
Establishment of this service is contingent upon receipt of payment from Customer
to PROTAGONIST. Subsequent payments are due on the first of the each month. Any
setup fees will be charged full setup fee pricing, and are applied at time of
initial request of such services.
Late Payments:
Accounts will be suspended in 5 days should we not receive payment or contact from you by then. Your service(s) will no longer be online with us. After your account is suspended, as a courtesy, we will extend you a 2-day grace period in which to pay the overdue amount. If the amount overdue remains unpaid at conclusion of the 2-day grace period, your account will be automatically canceled . Accounts with late payments are charged a 10% penalty fee on unpaid invoices.
Chargeback fees:
If you want any refund from us, just make a request at our Helpdesk and we will do a computation of the necessary refund based on unused hosting months. Any chargeback made by you which involves chargeback fees will be charged to your account. Moreover, we may suspend your account until full settlement of the chargeback fee. Thus, it is important to communicate with us first before doing any chargebacks with your bank.
Payments and Fees:
Payment is due on the defined monthly recurring billing date of each month.
Accounts that are not collectable by PROTAGONIST will be turned over to an outside
agency for collection. If your account is turned over for collection, you agree
to pay the company a “Processing and Collection” Fee of not less than
Fifty($50.00) nor more than One Hundred, Fifty($150.00)
Delinquent Accounts:
PROTAGONIST may temporarily deny service or terminate this Agreement upon failure
of Customer to pay charges when due. Such termination or denial will not relieve
Customer of responsibility for the payment of all accrued service fees, or any
collection fees.
Account Cancellation:
- Shared and Reseller Hosting:
All requests for canceling any service / services must be sent through the Helpdesk.
Confirmation Receipt of cancellation will be sent within 24 hours of our normal
cancellation department hours of 9AM to 5PM EST Monday - Friday.
Refunds and Disputes:
- Shared and Reseller Hosting:
Accounts will be setup within 24 hours unless informed otherwise. Account cancellation
by PROTAGONIST or the customer, PROTAGONIST will not issue a refund unless the account
is within the 30 day money back guarantee timeframe. In the event that customer
has paid for future dates(Quarterly, Semi-Annually, Annually), the remaining months
will be refunded . However, for annual plans the appropriate monthly charges will apply to months already used up based on monthly recurring billing scheme. Disputed charges to your credit card issuer, also known as chargebacks,
in PROTAGONIST’s discretion which is valid, under the terms and conditions
of our , AUP, and TOS, will result in service interruption, and reconnection
fees to restore the desired service.
Read more:
CGI Usage Policy
Payment Policy
Acceptable Usage Policy
Cancellation Policy
Privacy Policy
Terms of Service